TERMS & CONDITIONS
RSViP TERMS AND CONDITIONS
BY USING OUR SITE YOU ACCEPT THESE TERMS
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
Definitions In these terms and conditions the following words have the following meanings:
‘We’, ‘us’, ‘our’, ‘RSViP’; Fiona Duncan trading as RSViP from premises at Lace Market House, 54-56 High Pavement, The Lace Market, Nottingham, NG1 1HW..
‘You’, ‘your’ ;- RSViP Cardholders/business members.
‘Network Socials’; Network events and social gatherings hosted by RSViP.
‘Website’; The website operated by us known as www.rsvipcard.co.uk and www.rsvipnetwork.co.uk .
‘RSViP Card’; The membership card we give you upon registration with RSViP either as a stand-alone product or as part of a Business Membership package.
‘Participating Establishments’; Affiliated companies: or business members or venue hosts who provide goods and services in relation to the RSViP Card and the Business Membership .
‘Business Membership’ and ‘Business Member’ ;membership services, offered in several forms and packages, made available to businesses and individuals, in their business capacity , who wish to join as members in order to advertise and promote their services via the Network Socials and the other various platforms that RSViP makes available to members from time to time.
‘RSViP offers’; Any company/business/establishment with which we agree a discount or special offer for you as part of the service.
‘Poaching’; The action of one whose intentions is to take valuable content, information or contacts/data from another for self gain often without knowledge of that person or business.
‘ Spamming’; The action of contacting a person or number of people at once with a generic message or advertisement, without the permission or prior knowledge of that /those said people or the permission of the owners of that said list of contacts or data.
‘service’;the Network Socials and/or the RSViP Card comprised within the Business Membership that you agree to subscribe to and pay for from time to time in accordance with these terms and conditions.
1.1 These terms and conditions are the only conditions under which we are willing to provide the service to you. These conditions can only be modified as set out in these conditions or by variation in writing signed by RSViP.
1.2 We reserve the right to amend or vary these terms and conditions at any time. We will give notice of any such variation or update.
1.3 We may update and change our site from time to time to reflect changes to our service, our users’ needs and our business priorities
1.4. Nothing in these terms and conditions shall detract from your rights as a consumer.
1.5. These terms and conditions (including any documents referred to within them) contain all the terms on which we provide the service to you. They supersede any prior promises, representations (except fraudulent representations), undertakings or warranties (express or implied) made.
1.6 These terms and conditions do not create any right enforceable by a person not a party to them.
2.1 Membership is by application only, is based on a minimum twelve month rolling contract and is renewable annually.
2.2 We are unable to accept your application without the complete and accurate information required by us and provided by you, in accordance with the on the online membership form on our website.
2.3 Membership of the service is only available to a person over the age of 18 (eighteen) who is a permanent resident of the United Kingdom. By entering the site and applying for membership for the service you are confirm that you are over the age of 18 (eighteen) and you are a permanent resident of the United Kingdom.
2.4 The RSViP website is for the personal use of those who are at the legal age to purchase and consume alcoholic beverages on site within licensed premises.
2.5 RSViP offers three levels of membership for the service packaged and priced accordingly, known as; Individual, Corporate/Company and Gold membership respectively, it is the applicants choice as to which level of membership is selected, according to their business requirements and membership packages can be discussed with us to ensure the correct package is selected by you.
2.6 RSViP reserves the right to amend what is included in the three membership packages at anytime they feel necessary and members will be notified of any changes, if significant.
2.7 Details of the RSViP membership packages are listed in full on the RSViP website and can also be directly emailed over to the applicant upon request, as well as discussed over the phone or by email.
2.8 RSViP do not offer refunds of membership fees and only in extremely rare circumstances would this be actioned at the discretion of RSViP.
2.9 RSViP offer a number of ‘additional services’ directed at both members and non-members in business including; photography packages, video production, printing services, digital marketing, mobile apps, e-brochures, website development, banner advert sponsorship and exhibition stands at events and magazine advertising. These additional services are all provided as part of a collaboration with third party providers and your engagement with a third party provider will be subject to the terms of a separate contract to be entered into between you and such third party provider. RSViP is not responsible for any acts or omissions by the third party providers once an introduction has taken place via RSViP and you.
2.10 Payment for the additional services is to be made directly to the third party provider selected by you and as such will be invoiced to the you directly from that third party provider, once an introduction has been made by RSViP and a price has been agreed.
2.11 RSViP additional services are chargeable at various rates separate from and in addition to the RSViP membership packages available as part of the business network and RSViP reserve the right to amend the pricing and content of the additional services packages at anytime. RSViP additional services can be purchased by you without being a member of RSViP, however some pricing of the additional services may be different to that which applies if the additional services are purchased by a member,(to takie into consideration members discounts.
2.12 The RSViP membership card will entitle you to access and utilise a range of discounts at participating establishments and as a business member you will receive exclusive access to information within the ‘Business Members Area’ section of the website, as well as access to the Network Social events.
2.13 The RSViP membership card remains the property of RSViP at all times and we reserve the right to discontinue your membership if you do not abide by these by terms and conditions. Business members must designate ,upon joining, one representative to act as the card holder, except if Corporate or gold level membership is held, in which case the membership card can be shared within that company or business.
2.14 The membership card is personal to you as an individual or as a company or business. You must not lend or give the card to any other person. Breach of this clause will entitle us to terminate our membership contract with you immediately.
2.15 Business membership is renewable after 1 (one) year.
2.16 Upon renewal a new membership pack will be sent to you upon renewal of your membership and you must destroy obsolete RSViP membership cards in accordance with our instructions.
2.17 Abuse of membership by card-sharing is strictly forbidden and RSViP and its affiliated establishments reserve the right to confiscate cards if this is suspected.
2.18 Membership will automatically renew if set up on our online payment system Go Cardless.
Your membership will roll over and automatically renew and your direct debit payments will continue.. No refund will be offered by us to you should you wish to discontinue your membership after 12 months, however you may cancel your membership with us at anytime following the 12 month period by notifying us via email- please do not rely on renewal reminders from us for this, however should you contact us at anytime to request the renewal date of your membership or wish to request your cancellation following your 12 month contract is finished then we will be happy to assist in your query.
2.19 If you have a direct debit set up with us for your membership, you are required to notify us of any changes to your bank and if your direct debit is cancelled accidentally, you will be notified by us requesting it be reinstated.
2.20 Membership is based on a minimum twelve month contract whether paid for annually in full in advance or by monthly direct debit and as such if membership is cancelled part way through the year, the remaining balance of the fee must be paid and will be invoiced to you by us at the point of cancellation requesting a final settlement of the balance of the fee which is due from you on receipt of our invoice..
2.21 We do not have any control over goods/products or services provided by the participating establishments that we promote. If you have any complaints or queries these should be raised with the participating establishment directly and promptly, however RSViP values any feedback, so that we can monitor our participating establishments in order to provide the best service possible to our members.
3.1 RSViP members events (known as Network Socials) run once per month with dates listed on the RSViP website, RSViP reserve the right to amend these dates and venues at any time when deemed necessary.
3.2 RSViP is not responsible for any necessary changes to event dates and/or venues for their ‘Network Social’ member events due to unforeseeable circumstances or eventualities out of their control or due to the venue itself making changes, however we will endeavour to give as much notice as possible to guests and members to notify them of any such changes.
3.3 RSViP reserve the right to eject anyone; both members or non-members from any of their events due to unacceptable behaviour or to refuse entry to anyone deemed as being dressed inappropriately.
3.4 RSViP will endeavour to facilitate guests introductions where requested at events, however we cannot be responsible if these introductions do not happen for whatever reason.
3.5 RSViP endeavour to ensure the very best quality hospitality at each and every one of their events, however RSViP is not responsible if food or drink served by a venue host is not to the quality standard reasonably expected by a guest or member. If a guest becomes unwell or suffers an allergic reaction as a result of eating or drinking at an RSViP event, and RSViP is notified , RSViP will use reasonable endeavours to ensure the venue host is made aware of the occurrence.
3.6 RSViP often allows third party businesses to exhibit at their events and as such cannot be held liable or responsible for these third parties in any way and /or any injuries caused by third party exhibition stands and their equipment.
3.7 A professional photographer often attends RSViP events and takes both natural and posed photos during the evening for the intention of RSViP’s use of such photographs within RSViP’s marketing and PR and as such RSViP reserves the right to use, and you hereby consent to the use of, such photographs through all available communication channels including websites, e-mail marketing, social media and submissions to various media publications both digital and hard copy. The photographs are copyright of the photographer and copies can be purchased upon request.
3.8 A professional live-streamer is often present at the RSViP events live streaming across the world via social media platforms including Facebook Video and Periscope, both natural room shots and live direct interviews with those who volunteer and as such the content of these streams will be uploaded onto various social media platforms, websites and e-mailers for marketing purposes and you hereby consent to such use,.
3.9 A professional videographer is often present at the RSViP events filming in the background as well as direct interview where volunteered and as such the footage is used solely for marketing purposes on various platforms such as websites, e-mailers and via social media and you hereby consent to such use,. The content of the film, is copyright of the videographer themselves.
3.10 RSViP endeavour to update our events calendar and various sections of the website regularly with details of upcoming events and also open up the events calendar within the ‘members only’ section of the website for members to promote their upcoming ‘social’ events for example, menu tasters, Christmas dinners, music nights, black tie dinners, fashion shows, charity and sports events.This platform is not for promoting networking related events which may be deemed as a conflict of interest to RSViP itself, as mentioned in section 5 .Code of Conduct and as such RSViP reserve the right to remove content which violates this.
3.11 RSViP events are often advertised and promoted via their automated e-mailer system and therefore bookings can also be made automatically via this platform. RSViP is not responsible if for any system failures and/or lack of communication, resulting in your booking not being recognised, however entry to the events is automatic for members in this case ,should your name not be on the list for any reason due to such error, and entry is at the discretion of RSViP for non members who are not on the list.
3.12 Some RSViP events are ticketed and priced separately to those included in the RSViP membership packages, including ‘The Business Room’, therefore you will be notified in advance of any additional charges to stand-alone events and payment options provided accordingly.
3.13 RSViP can advise on directions of venues and parking facilities, however RSViP is not liable for loss of directions resulting in member’s late arrival or parking fines or parking tickets.
3.14 RSViP host a round-the-table mastermind group for business owners known as The Business Room and as such offer an intimate and personal, regular face to face platform for business owners to discuss their own business challenges, therefore much content of discussion is classed as confidential to the attendees and RSViP will not disclose any information discussed at these sessions with third parties and expect those in attendance to also keep all disclosed confidential information private and confidential within the group and to not mis-use any such confidential information or advice offered in anyway which can be deemed as a conflict of interest or risk to others in the group or RSViP itself.
3.15 It is your responsibility to access the member’s area- known as the ‘Business Members Area’ for information on forthcoming events via the events calendar and not rely on us to inform you directly via email or any other form of communication, however we will do this via our newsletters as often as we can, we are not liable for e-mails that you do not receive due to them filtering into your junk or spam mail or being prevented entry to your inbox via your firewall.
3.16 It is your responsibility to RSVP to the events you wish to attend and abide by the relevant rules and requests specified, we are not liable for changes in our venue hosts company policies.
4.1 Discounts offered via the RSViP card are at the discretion of our participating establishments and are subject to change, however we will endeavour to keep you updated as to their current discount offering as and when appropriate the amended discount/offer.
4.2 It is the member’s responsibility to check on the RSVIP website for the relevant and latest discounts/offers associated with the RSViP card prior to attending or contacting the participating establishment.
4.3You MUST present your RSViP card before you make a purchase at a participating establishment, when paying a bill or upon entering an establishment offering exclusive entry to cardholders/members in order to take advantage of the offers/discounts that may be available to you as an RSViP member.
4.4 RSViP card is not responsible if a participating establishment changes its discount due to new ownership/management or acquisition.
4.5 You may report disputes with participating establishments by contacting RSViP card. Reports must be submitted by email with the following information: Establishment name, date and approx time of dispute, discount denied and any other relevant information to firstname.lastname@example.org.
4.6 Offers made available through RSViP card may change from time to time. RSViP card reserve the right to change any offer and/or participating establishments at any time. In addition participating establishments may elect to change their offers from time to time. RSViP card will make commercially reasonable efforts to make appropriate updates to the website as and when it is necessary. For a listing of current discounts/offers and events cardholders should visit www.rsvipcard.co.uk If you become aware of a discontinued offer listed, please notify RSViP card by emailing email@example.com As a participating establishment it is your responsibility to notify RSViP of any change in your offers/advertised facilities or any other subsequent changes that may affect the accuracy of the RSViP website.
4.7 RSViP accepts no obligation to provide a replacement or substitute offer for any offer that is discontinued.
4.8 Only the authorised signatory can use the RSViP card and be eligible for its offers and discounts unless specific circumstances have been arranged by you and RSViP, card lending is forbidden.
4.9 RSViP rarely run promotional offers on membership packages, however on the rare occasion discounts are offered, these are solely to the discretion of RSViP.
4.10 RSViP will offer registered charities special discounts and added value to their discretion.
5 Code of Conduct-
5.1 You must not commit any act of unruly behaviour at any event or participating establishment we promote. Unruly behaviour is any unreasonable conflict or actions both verbal and physical that result in an unnecessary situation between you, the participating establishment or anyone present and that we deem to be unruly in our reasonable opinion.
5.2 Upon application for RSViP membership you are agreeing to abide by the terms and conditions of the network and will be asked as such to sign a contract which will enter you into a minimum twelve month agreement with RSViP, once the contract is signed and payment is received your membership will commence for twelve months from that date and not before, membership cannot be confirmed without a signed contract being returned.
5.3 By becoming a member of RSViP you are exposed to valuable and useful information that will potentially enhance your business including and most importantly lists of names and company names of other members and guests who attend the RSViP events. The intention of these lists is to allow you as a member to be made aware of who ‘will’ be and who ‘has’ attended our events to facilitate and smooth process for you to network at the events and to make introductions. Mis-use of these lists will result in immediate action by RSViP and may result in discontinuation of your membership at RSViP’s discretion.
5.4 Mis-use of RSViP lists and platforms includes ‘spamming’ from lists to cold contact members or non-members to sell a product, service or event with the intention of data capture or with the intention of promoting a service deemed by RSViP to conflict with RSViP’s business interests..
5.5 RSViP place the utmost importance on bringing company representatives together at their events to network and build relationships over time and do not condone the action of cold spamming or mis-use of the RSViP platforms with the intention of data capturing and ‘poaching’ contacts from RSViP business network. If such behaviour is discovered RSViP reserves the right to discontinue membership at their discretion.
5.5 RSViP offer various platforms to members to encourage networking both face to face and online including via their online members directory of the website and secret Facebook group, which requires members to adhere to the structured policies of each platform. Mis-use of these platforms , to include spamming and data capture will result in discontinuation of your membership.
5.6 RSViP expects you to promote, via RSViP platforms and when attending events , only the business services and /or product discussed and represented upon your application. Should the members business product or service change or diversify to a significant difference during their year of membership, RSViP must be notified immediately, as all applications are verified based on the business model at the time of application. RSViP understands that aspects within business can and do change, therefore will use reasonable endeavours to accommodate these changes where necessary, however RSViP reserves the right to discontinue your membership should RSViP deem the change to be of a conflict of interest with ,or to the detriment of , RSViP itself.
57 RSViP do not accept applications for membership from other business network organisations or clubs of any kind related to business networking activity, due to conflicts of interest and the need to protect the integrity of the RSViP brand and data.
5.8 RSViP forbids the action of poaching contacts via spamming from RSViP lists, platforms such as the online RSViP members directory, website or social media or at the RSViP events for the sole purpose of encouraging RSViP members and contacts to attend other third party events in particular third party networking related events, business networks or clubs that would be deemed as a conflict of interest to RSViP and if such activity is discovered, RSViP membership will be revoked.
6 Payments & Cancellations
Please pay particular attention to the following information for your own understanding and benefit:
6.1 You acknowledge that all membership subscriptions are non-refundable.
6.2 You agree to pay an upfront one-off payment in full for your chosen business membership package by card (Stripe) via the website or by requesting an invoice via the website to pay BACS. If preferred a monthly payment plan via our online Stripe system is also available to you via the website.
6.3 Membership is based on a minimum twelve month agreement and is based on a rolling contract thereafter the 12 months is up. By the completing the online membership form and ticking the box to say you have read and agree to these terms and conditions you are acknowledging these the rolling contract terms. In some cases you may have also been asked to sign a members contract.
6.4 If your business membership is cancelled during your first year (12 months) of membership including by RSViP for breach of any of these terms and conditions, the remaining balance must be settled, made up to the total at the time of cancellation (if a monthly payment plan is set up) and equally if subsequent payments are made to us automatically following your minimum 12 months membership then these will not be refunded back to you. It is your responsibility to cancel or notify us of cancelation should you wish to discontinue your membership and payment plan following your minimum 12 month term and 30 days notice is required for cancellation.
6.5 If your monthly payment plan is set up on a standing order directly with your bank, as opposed to a monthly payment plan via our payment systems Go Cardless or Stripe, the above cancellation process still applies and any payments we receive through you not taking the responsibility to cancel your own standing order directly with your bank will not be refunded on or after your annual contract has expired, should you have not notified us in writing of cancellation at this point. Any notifications of cancelation we recevie will be responded to, to acknowledge receipt, so if you have not recieved a response, we may not have recevied your request of cancelation and suggest you contact us again via our customer service email address: firstname.lastname@example.org or by calling our office on: 0115 9417 548.
6.6 Should your membership roll over automatically due to your failure to cancel your membership with us after the 12 month agreement, whether your payment plan is set up on a standing order, a direct debit basis, or via our Stripe card monthly payment plan, no refund of subsequent monthly payments will be offered- Please see more information on section number 2. Membership.
6.7 membership can be terminated at anytime by RSViP, if the member is deemed to have become a threat or conflict of interest to the network by association or change of business.
6.8 Due to our monthly payment plan being based on a rolling contract, we at RSViP do not send out renewal reminders by email or otherwise, so it is your responsibility to track your 12 month membership plan, so that you are aware of when it carries over to a rolling contract which you can then cancel at anytime.
7 Lost cards
You will be charged a replacement fee of £10 for a lost, misplaced or stolen RSViP membership card, and your replacement card will mirror the original renewal date.However for repeated requests for replacement cards, RSViP reserve the right to terminate your membership.
8.1. We do not guarantee that our site will be secure or free from bugs or viruses.
8.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
8.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately
8.4 You must not attempt to upload files without specific permission from RSViP including that which contain viruses, corrupted files, promotion of illegal activities such as abuse, harassment, or acts of cruelty to both humans and animals or files including video and audio dialogue..
9.1 Your RSViP card and your access to the service will automatically expire exactly one (1) year from date of issue in a month/year format and if membership is renewed a new RSViP Card will be posted out to you.
9.2 RSViP can terminate this agreement at any time on giving notice to you if you breach these terms and conditions and your agreement with us.
9.3 We reserve the right to terminate your agreement at any time and for any reason on giving one months notice to you.
9.4 On termination of your agreement for any reason you:
9.4.1 Must return your membership card to us.
9.4.2 You will no longer be able to benefit from the service or access the ‘Business Members Area’ of the website.
10.1 We will request certain personal information from you in order to process and issue you with membership. You are responsible for the accuracy and truthfulness of this information and by submitting your personal details warrants this to be true and accurate and we will take it as so.
10.1We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
10.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
10.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
10.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
10.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
12.1 Our site is made available free of charge.
12.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
12.4 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
12.5 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
12.6 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
12.7 You must not establish a link to our site in any website that is not owned by you.
12.8 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
12.9 We reserve the right to withdraw linking permission without notice.
12.10 If you wish to link to or make any use of content on our site other than that set out above, please contact email@example.com.
12.11 The RSViP website offers the most up to date information on discounts at participating establishments, as well as business related articles and more available to our business members. We make reasonable efforts to maintain the currency of the discounts provided by our participating establishments and other content, however we are not responsible for third parties restrictions or changes to their offers not communicated to RSViP.
13 Liability and disclaimer
13.1 Whether you are a consumer or a business user:
13.1.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
13.1.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you by third party suppliers which will be set out in their terms and conditions of supply.
13.2 If you are a business user:
13.2.1 We exclude all implied conditions, warranties, representations or other terms which may apply to our site or any content on it.
13.2.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
13.2.3 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
13.3 If you are a consumer user:
13.3.3 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.1 All contents of the website are directly in connection with the service provided by RSViP and all participating establishments advertised on the website have pre negotiated and agreed their exclusive offer/discount with RSViP in writing.
14.2 Participating establishments have the right to amend or withdraw their offer at anytime by notifying RSViP in writing.
14.3 Once written notification has been received RSViP have 30 days in which to withdraw the information from the website, although will endeavour to remove the offer immediately wherever possible.
14.4 Participating establishments agree to honour the agreed discount/offer advertised on the website for as long as they have presence on the website and are obliged to notify RSViP as soon as there are any changes which may affect the running of RSViP services.
15.1 All of the special offers/discounts and members profiled featured on the RSViP website are described as accurately as possible, often using materials and content provided by the member upon request, however RSViP does not warrant that descriptions are fully accurate, or error-free and RSViP reserve the right to use provided customer material in whatever manner we deem appropriate.
15.2 The content of the RSViP website is appropriate only for use within the United Kingdom; however those who choose to access the website from outside the United Kingdom do so at their own discretion and are responsible for compliance with English law. Official correspondence must be sent via post to: RSViP Network, Lace Market House, 54-56 High Pavement, The Lace Market, Nottingham, NG1 1HW.
RSViP is a UK registered trade mark of RSViP. You are not permitted to use it without our approval.
RSViP can be contacted on 0115 9417 548 firstname.lastname@example.org